In XenCenter, once the above two items are done, attempt to “Reboot” the VM.If VM does not shutdown with this command, proceed to next step

From the XenServer console, try the following command to force a shutdown: ‘xe vm-shutdown –force vm=VMNAME’.

If this is a XenDesktop hosted VM, put the VM in maintenance mode, if you cannot force a Start/Shutdown from the DDC.

If this doesn’t work, go onto the next steps listed below. You will lose connection to your pool momentarily. This is the easiest fix, and will work a majority of the time.

Start by trying an ‘xe-toolstack-restart’ on the pool master server.

You may have success trying some of these ideas, or it may take a combination of these to obtain control of the stuck VM. Manual shutdowns in XenCenter do not work (Shutdown or Force Shutdown). The VM will not display a console, or POST information. It has continuously attempted to shutdown, but remains in the green/on state. You notice that a VM has numerous lifecycle events on a XenServer. Here are couple of similar problem scenarios and solutions that might help. If you’ve worked with XenServer for any length of time, you have no doubt experienced having a VM turn “orange” or “amber” or otherwise become unmanageable.

Xen server vdi copy